returns

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy under the following conditions:

return conditions

  • Items must be returned within 30 days of the original purchase date

  • Products must be in their original condition

  • Items must be returned in their original packaging

non-refundable items

  • Custom framed prints

  • Personalized items

  • Items showing signs of damage or wear

  • Items marked as final sale

refund process

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued using your original payment method.

important notes

  • Shipping costs for returns are the responsibility of the customer

  • Original shipping charges are non-refundable

  • We recommend using a trackable shipping method for your return

For questions about returns or to initiate a return, please email melanie@mm-illustration.com.

shipping

processing time

Unframed giclee prints are carefully packaged and typically ship within 3-6 business days after order confirmation. Larger sized prints are shipped rolled.

Framed pieces and canvas prints ship within 5-10 business days after placing the order.

shipping methods

We ship all art prints via UPS Ground or USPS. If you require a faster shipping service. Please email melanie@mm-illustration.com.

shipping costs

Shipping costs are included for continental US addresses shipped via UPS ground.

international shipping

I do not currently offer international shipping. If you are outside the US, please contact me to discuss your options for international delivery.

tracking

A tracking number will be provided via email once your order ships. You can track your package through the UPS website or mobile app.

insurance

All shipments include insurance coverage up to the full value of your purchase. This ensures protection against loss or damage during transit.

damaged shipments

In case of damaged shipments:

  • Document any damage with photos

  • Keep all original packaging

  • Contact us within 48 hours of delivery

  • We will work with UPS to file a claim and arrange for replacement

 

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