returns
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy under the following conditions:
return conditions
Items must be returned within 30 days of the original purchase date
Products must be in their original condition
Items must be returned in their original packaging
non-refundable items
Custom framed prints
Personalized items
Items showing signs of damage or wear
Items marked as final sale
refund process
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued using your original payment method.
important notes
Shipping costs for returns are the responsibility of the customer
Original shipping charges are non-refundable
We recommend using a trackable shipping method for your return
For questions about returns or to initiate a return, please email melanie@mm-illustration.com.
shipping
processing time
Unframed giclee prints are carefully packaged and typically ship within 3-6 business days after order confirmation. Larger sized prints are shipped rolled.
Framed pieces and canvas prints ship within 5-10 business days after placing the order.
shipping methods
We ship all art prints via UPS Ground or USPS. If you require a faster shipping service. Please email melanie@mm-illustration.com.
shipping costs
Shipping costs are included for continental US addresses shipped via UPS ground.
international shipping
I do not currently offer international shipping. If you are outside the US, please contact me to discuss your options for international delivery.
tracking
A tracking number will be provided via email once your order ships. You can track your package through the UPS website or mobile app.
insurance
All shipments include insurance coverage up to the full value of your purchase. This ensures protection against loss or damage during transit.
damaged shipments
In case of damaged shipments:
Document any damage with photos
Keep all original packaging
Contact us within 48 hours of delivery
We will work with UPS to file a claim and arrange for replacement
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